FAQs

Welcome! We are SO HAPPY you have found us!! Below you will see some of our most frequently asked questions. If you still don't see your answer here, you can always email us at shop@thetrendytutu.com where we will get back to you as soon as possible.

ORDER TURN AROUND TIME

The current TAT will always be placed on the website for you to see. Normally it is 10-15 business days, BUT times may vary during holiday seasons and depending on what type of item you ordered. Please make sure you look at the current TAT listed and remember, we are not responsible for delays in deliveries once the package is out of our hands.

CANCELATIONS & REFUNDS

Due to the custom nature of these products, NO cancelations or refunds can be processed.

IS SHIPPING REALLY FREE?!

YES. Shipping is already included in the cost of your item, no need to worry about extra unknown fees that have you questioning how much your total will be! (Other than sales tax of course!)